On the whole, Forex trading is a smooth operation. In many cases, trades are executed within milliseconds of being sent through to the exchange - and the same is true for orders which are being placed.

However, on the odd occasion, things can go wrong. This is usually confined only to Forex brokers who do not route trades directly to the Forex trading floor, and instead execute trades manually or with their own systems.

If you feel that your trade has been executed unfairly, as a result of Broker error, you might want to dispute a particular trade and try to seek reimbursement for the money you lost. If this is the case, you will need to submit a dispute form on the Forex broker's website.

Whilst this doesn't happen very often (brokers try to minimize errors and mistakes as much as possible) - we have heard of a number of cases where traders needed to submit a dispute form as a result of a trade being placed or closed incorrectly. Whether the trade was opened at the wrong price, or closed at a price far away from the actual quote price - just be aware that everything you do on a FX trading platform is recorded, and therefore there are records of trades and orders as they are placed.

To submit a trade dispute form, simply follow the steps listed on the Forex broker's website. These will usually require the following information:

There will obviously be spaces on the forms for you to put all of this information. We recommend that you be as comprehensive and detailed as you possibly can, so that the broker is able to look at as much information about the case as possible.

Following the submission of your complaint, it could take up to 30 days for the Forex broker to review your dispute form and take action. They will need to go back in their own system and check to see what actually happened, and therefore why you feel that you were hard done by.

Following this, they may or may not offer you compensation, based on the individual claim.